Make every call into a great one with live coaching. Listen in on calls in real time to train new hires, or let new hires listen in on your best agents’ calls. Whisper directly to an agent to coach, or barge into a call to save the day.
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Make it easier for new salespeople to get up and running by training them during live calls. Use the whisper function to talk only to your agent, without the other party overhearing.
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Rescue a green sales agent from a difficult situation or step in to provide extra information with ease by using the barge feature.
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Allow new hires to live listen in on a stellar call without interrupting, or save great call recordings to share in the future.
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Live coaching is key in building a high performing sales team. Whisper to an agent while they’re on the phone in real time without interrupting the call. Simply select “Whisper” in the dialer and join the call to give advice, information, or feedback to the agent on the phone.
Benefits include increased outbound productivity by over 130%, the ability to communicate with customers on their preferred method phone or SMS, and live call coaching has made a massive impact on our team's growth!
Brad B. | Mid-market (51-1000 emp.) company
Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.
