3 Tips to Get Your Teams in Gear this December The end-of-the-year slump approaches, and many businesses may find themselves scrambling to hit their …
While retail businesses see booming sales during the holidays, B2B companies tend to suffer. No matter what season it is, we all want to increase our …
While you may feel like your sales process is already optimized, it’s almost certain that some time is being lost throughout the day. Small …
GoSite is on a mission to empower small businesses through easy-to-use digital technology. Everything from bookings and payments to managing contacts …
Time is money. See how much of it you could save with Kixie. It’s possible to improve your team’s productivity just by switching to the …
Running a successful business is all about looking forward, whether that be finding ways to expand your customer base, creating new product lines, or …
It’s unlikely all sales calls will get through to the right person every time. In fact, research shows 80% of sales calls go through to voicemail …
The Follow Up Call: Close More Deals With These Helpful Tips Common statistics state that closing a sale takes eight or more touch points. Therefore, …
The short-term economic effect of COVID-19 is now developing into longer-term economic uncertainty. Motivating sales teams amidst a climate of rising …
Contact centers are where customers engage with your company on the most personal level. Contact centers are multifaceted, communicating with …
Conversions are the lifeblood of any e-commerce business. Your business is not sustainable if you’re not converting visitors into customers. …
Making Customer Retention for Small Business Work Keeping SaaS Customers Happy Customer Retention Metrics That Matter to Your Bottom Line It costs …
Improving productivity in the workplace is a central goal of any small business owner or sales manager. If you can increase call center productivity, …
The small business contact center is the heart of any small to medium enterprise (SME). It’s usually the place where leads are generated, business …
In a new company’s rush to become competitive online, it’s tempting to jump on every tech fad that purports to be the next best thing. Many of these …
Sales Qualified Leads vs. Marketing Qualified Leads Your prospects must complete a long journey before becoming one of your paying customers. …
The Importance of Buyer Personas and How to Use Them with Your Team No matter how exciting and innovative your value proposition is, every product or …
Speed to Lead: What It Is, Why It Matters and 3 Ways to Boost Yours Speed to lead is the average time it takes for salespeople to contact prospects …
Years ago, it seemed nobody thought that Kmart would shrink its operation so significantly, but today there are only a handful of Kmart retail …
How to Use SaaS to Sync Your Business for Increased Success SaaS, or software as a service, is also known as cloud-based software. This approach to …
Companies are always looking to reduce the cost of running their call centers. By employing contact center automation software, you can reduce the …
Do you know how each of your sales reps performs individually and what they bring to the team? Your team’s performance reflects on you personally as a …
There are hundreds of sales metrics that you can track, but tracking only a couple of key metrics will provide a rough estimate of how well a business …
Improve the productivity of your call center, and your business can skyrocket. Even just a few percentage point improvements in key performance …
What does the future hold for business VoIP? In 2022, there will be a variety of changes to VoIP technology and how it’s used. For starters, …
What Are the Advantages of Remote Call Center Jobs? How to Set-up a Virtual Call Center As a small business owner, there’s always something to do. …
Researching Your Brand’s Customer Experience Excellent Customer Service Throughout the Journey Better Customer Experience = More Sales Only around …
Every department of your company works diligently to offer customers the first-rate experience they expect from your brand. Customer support is one of …
If your sales team primarily worked in an office before the pandemic hit, you’ve undoubtedly had to weather some extraordinary changes to how your …
What are Empathy Statements? How to Use Empathy Statements Examples of Empathy Statements for Customer Service Learn More About Best Practices What …
Contact centers are the beating heart of many businesses – most of the revenue generating activities occur here, and a successful contact center alone …